Customer Focus
Anticipate common customer needs and issues. They handle routine customer interactions independently and seek guidance for more complex problems
Complete section
Know
What you need to know about customer focus
01
Understands and addresses common customer questions and concerns
02
Uses available resources to resolve customer issues
03
Demonstrates active listening and basic empathy in customer interactions
04
Collects and passes on customer feedback to the relevant department
Videos
Articles
what is the most appropriate way to address a client in an email
« Previous
1
2
Load More
Videos
Articles
What is Resourcefulness?
« Previous
1
2
Load More
Videos
Articles
What is Active Listening? Elevate Your Customer Service
« Previous
1
2
Load More
Videos
Articles
How to Obtain Customer Feedback – And What to do With it
« Previous
1
2
Load More
Ready to proceed?
Have you finished reviewing all the reading materials and videos provided? Click the button to proceed to the next section if you are done.
Proceed to
DO
section
Back to Competencies
Ready to proceed ?
Are you sure you want to proceed to the
DO’s
section? By doing so, you confirm that you have reviewed all resources for this competency level.
No, Cancel
Yes, Proceed
Copyright © 2024 Gebeya
th-list
video-camera
chevron-right
linkedin-square
telegram
